Office of the Ombudsman of Ontario

Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures 
Includes:

  • Provincial ministries, Crown corporations, tribunals, agencies, board and commissions 
  • Ontario universities and school boards 
  • Child Protection Services (handled by Ontario Child and Youth Unit)
  • French language services
  • Municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto)

Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, hospitals, long-term care homes, or the private sector.

Operates as an office of the provincial legislature, independent of the government and political parties.  
 

Organizations that offer this Service
Office of the Ombudsman of Ontario
Sites that offer this Service
Office of the Ombudsman of Ontario
Sunday:
Closed

Monday:
9:00-16:30

Tuesday:
9:00-16:30

Wednesday:
9:00-16:30

Thursday:
9:00-16:30

Friday:
9:00-16:30

Saturday:
Closed

Toll-Free Number: 1-800-263-1830 (Ontario Only )
Work: 416-586-3300 (Outside Ontario)
TTY Number: 1-866-411-4211
Fax Number: 1-866-863-2560 (Toll-free)
Website: Website

483 Bay St
Toronto, ON
M5G 1P5

Eligibility

Open to the Ontario public.

Areas Served
Hamilton
Fees
Fee
None
Languages
English
French
Application Instructions

Complaints may be made in writing, by email or via the website, by telephone, in person or by fax.

Contact
Barbara Finlay, Deputy Ombudsman
Last Full Update
February 13, 2023